1. Operator
Account deletion requests for the SoJuice Loyalty programme are handled by:
SoJuice Sdn Bhd (1604394-D)Block E, Level 11-01, Oasis Square
Ara Damansara
47301 Petaling Jaya
Selangor, Malaysia
Email: support@sojuice.com.my
2. Delete In The App
1. Sign in to the SoJuice Loyalty app with your registered mobile number.
2. Open Account.
3. Open Privacy & Data.
4. Choose Delete Account.
5. Read the confirmation and confirm the destructive action.
The app removes active login sessions, push tokens, contact details, and live QR tokens after confirmation. You will need a new OTP sign-in if you register again later with the same number (subject to our systems and fraud checks).
3. Request By Email
You may also email support@sojuice.com.my with subject line "Account deletion request". Include:
• The mobile number used for SoJuice Loyalty
• Full name on the account (if any)
• A statement that you request permanent account deletion
You may also write to SoJuice Sdn Bhd (1604394-D) at the registered address above. We may verify that you control the account before completing deletion.
4. What Is Deleted
When deletion is completed, we remove or de-identify active customer contact details (such as phone, name, email, and avatar), revoke active sessions, remove push tokens, and invalidate live QR tokens.
5. What may be retained
We may retain points ledger entries, gift-card and order history, payment, and audit history when needed for:
• Fraud prevention and abuse investigation
• Store reconciliation and payment disputes
• Accounting, tax, and audit obligations
• Compliance with law or lawful requests
Retained records are restricted and not used for marketing. See our Privacy Policy for retention detail.
6. Timing
In-app deletion is processed immediately after confirmation where systems allow. Email or postal requests are typically completed within a reasonable period after identity verification (often within 14–30 days, sooner when possible).