Support

Email support@sojuice.com.my for account access, points, rewards, OTP, pickup orders, gift cards, or app issues.

Typical response: same business day for urgent order/wallet issues; next business day for general account questions.

Registered operator:

To help us resolve your case faster, include:

• Registered mobile number (the one used for OTP sign-in)
• Outlet visited or pickup outlet name
• Order number, receipt, or approximate time of visit
• Screenshot of the app screen if something looks wrong
• A short description of what you expected vs what happened

How do I sign in?
Open the SoJuice app, enter your Malaysian mobile number, and enter the SMS verification code. No password is required.

How do I earn points and stamps?
Show your member QR at the counter so staff can record your purchase. App pickup orders earn points when paid; stamps are applied when the order is marked collected.

Where are my vouchers?
Open Account → Especially For You → My Vouchers, or the Rewards tab → My Rewards. Prepare a voucher QR before you visit the counter.

My points look wrong
Check Account → Points activity for the ledger. If a visit is missing, email support with the outlet, date, and receipt amount.

Pickup order status
After paying from wallet, track status under Account → Orders (New → Preparing → Ready → Collected). Keep the app open or enable notifications for updates.

Gift cards and wallet
Buy or claim gift credit in the Gift tab. Wallet top-ups and gifts are paid securely via our payment partner; card details are not stored in the app.

Notifications
Enable phone notifications in Account → Notifications. Marketing promos are optional; transactional alerts cover receipts, security, and order status.

Inside the SoJuice app (Account → Need Help?) you can open structured cases for:

• Missing points
• Order help
• Gift card help
• App feedback

Those cases attach your member context so support can investigate without asking you to re-type everything.

Privacy Policy · Terms of Service · PDPA summary · Account deletion

Customers can request deletion inside the app (Account → Privacy & Data → Delete Account) or by following the account deletion instructions.

For careers, outlet partnerships, or corporate gifting enquiries, email support@sojuice.com.my with the subject line “Work With SoJuice”, or write to SoJuice Sdn Bhd (1604394-D) at the address above.

SoJuice Sdn Bhd (1604394-D) operates SoJuice — a fresh juice and lifestyle brand with a digital loyalty programme: earn points and stamps, redeem rewards, order pickup, and manage gift wallet credit in one member app.

More: About SoJuice · Console: admin.sojuice.com.my/kiosk