Terms of Use

These Terms of Use ("Terms") form a legally binding agreement between you and SoJuice Sdn Bhd (1604394-D) ("SoJuice", "we", "us") governing your access to and use of the SoJuice Loyalty mobile application, related websites, loyalty programme, gift/wallet features, and related services (the "Service").

By creating an account, signing in with OTP, placing an order, buying or claiming a gift card, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

The Service is operated by:

Support: support@sojuice.com.my

You must be able to enter a valid Malaysian mobile number for OTP verification and to form a binding agreement under applicable law. You represent that the phone number and any profile details you provide are accurate and that you are authorised to use that number. Corporate or gift recipients may need a SoJuice account to claim or use certain benefits.

The Service lets eligible customers create a loyalty account, earn and view points and stamps (chops), redeem rewards into vouchers, show short-lived QR codes at participating outlets, manage gift-card / wallet balances, place wallet-paid pickup orders where available, and receive service or marketing notifications according to preferences.

Features may vary by outlet, device, app version, and configuration. We may change, pause, or discontinue features (including check-in, pickup ordering, gift cards, or campaigns) for operational, security, or legal reasons. Menu items, prices, and availability are set by SoJuice and participating outlets and may change without notice.

Access is primarily via SMS one-time passwords (OTP). You must keep OTP codes, devices, and session access confidential. Do not share active counter QR codes intended for your presence. You are responsible for activity that occurs through your verified phone number and active sessions until you log out, revoke devices, or delete your account.

We may suspend or terminate access if we reasonably suspect fraud, abuse, chargebacks, credential sharing, reverse engineering, or interference with the Service or other customers.

Points, stamps/chops, vouchers, tiers, and promotional offers are loyalty benefits, not cash, bank deposits, or property that can be sold or transferred except as we expressly allow. They have no cash value unless SoJuice explicitly states otherwise for a specific offer.

Earn and redeem rules (including check-in, counter purchases, pickup bonuses, stamp milestones, catalogue rewards, and expiry) are set by SoJuice and may change. Stock limits, per-customer limits, outlet eligibility, and validity windows apply. We may reverse points or void vouchers issued in error, due to fraud, or for cancelled transactions.

Redeeming a reward in the app typically issues a voucher for in-store use. Staff may also perform counter redemptions or manual adjustments according to store procedures. Always follow staff instructions at the outlet.

Gift cards and wallet top-ups may be purchased or funded through supported payment providers. Wallet credit can be used for eligible pickup orders and in-store redemptions where enabled. Gift cards and wallet balances are not bank accounts and are not covered by deposit insurance. Refunds, if any, follow the payment provider rules, outlet policy, and applicable law.

You must enter recipient phone numbers carefully. Once a gift is paid for and issued or claimed according to our processes, reverse transfers may not be possible except where required by law or approved by support after fraud review. Lost or compromised claim codes should be reported to support@sojuice.com.my promptly.

Where pickup ordering is enabled, orders paid from wallet credit are sent to the selected outlet. Preparation times are estimates only. You are responsible for collecting orders and checking allergens or dietary needs with the outlet. Outlets may pause ordering when busy or closed. Order status updates may be shown in the app and, if you enable notifications, sent as push messages.

Loyalty points for pickup may be awarded on payment according to programme rules; stamp/chop progress for collected drinks may update when the order is marked collected by staff. Cancelled or refunded orders may reverse related points or wallet debits where our systems support it.

Referral programmes, if offered, require a valid server-issued referral code and completion of stated conditions (for example friend sign-up and first eligible order). Share counts or pending invites do not guarantee rewards. We may withhold rewards for self-referral, abuse, or incomplete eligibility.

You agree not to:

• Abuse OTP, QR codes, points, vouchers, gift cards, or referrals.
• Attempt unauthorised access to accounts, staff tools, or systems.
• Interfere with the Service, scanners, or other users.
• Use the Service for unlawful purposes or to harass staff or customers.
• Copy, scrape, or reverse engineer the app except where such restrictions are not permitted by law.

The Service relies on third parties (for example SMS, payments, push, hosting). Their outages or rules may affect OTP delivery, payments, or notifications. Payment pages may be provided by the payment partner under their terms and privacy policy.

The app, branding, menus, content, and software are owned by SoJuice Sdn Bhd (1604394-D) or its licensors. You receive a limited, revocable, non-exclusive licence to use the Service for personal loyalty participation. You may not use SoJuice marks without written permission.

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We aim to keep the service reliable, but availability may be affected by maintenance, network issues, third-party providers, or device limitations. We do not warrant uninterrupted or error-free operation.

Food and beverage products are prepared by outlets. Quality, allergens, temperature, and availability are the responsibility of the serving outlet, subject to applicable consumer law. Always disclose allergies to outlet staff when ordering.

To the maximum extent permitted by Malaysian law, SoJuice Sdn Bhd (1604394-D) and its directors, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of points value, profits, data, or goodwill, arising from your use of the Service.

Our aggregate liability for claims relating to the Service is limited to the greater of (a) RM100 or (b) the amounts you paid through the app for gift cards / top-ups in the three months before the claim, except where liability cannot be limited by law (including for fraud or personal injury caused by negligence where such limitation is prohibited).

You agree to indemnify and hold harmless SoJuice Sdn Bhd (1604394-D) and its staff from claims arising out of your misuse of the Service, violation of these Terms, or infringement of others' rights, except to the extent caused by our wilful misconduct.

You may stop using the Service and request account deletion as described in the app and on our Account Deletion page. We may suspend or end access for breach, risk, legal reasons, or Service discontinuation. Provisions that by nature should survive (including liability limits, IP, and governing law) will survive termination.

We may update these Terms from time to time. The "Last updated" date will change when we do. Material changes may be communicated in the app or on this page. Continued use after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Malaysia. Subject to mandatory consumer protections that apply to you, the courts of Malaysia have exclusive jurisdiction. Nothing in these Terms limits any rights you have under the Consumer Protection Act 1999 or other non-excludable laws.

Notices and support for these Terms:

Related: Privacy Policy · PDPA · Support.